Customer Services Representative

Gravity is searching for talent!

Job Description

Gravity Gymnastics is looking for enthusiastic and responsible customer service representatives!

Gravity Gymnastics is a gymnastics school for children ages 1 to 14. We enjoy a fast paced, family friendly work environment where we thrive on positive interaction with clients and new learning experiences. If you enjoy being around children and love helping others, Gravity may be your next place of employment.

Skills Required

  • Communicating with others in a friendly and effective manner.
  • Resolving customer issues in a clear, calm, and diplomatic manner.
  • Listening to others, understanding and showing empathy.
  • Paying attention to detail and having strong organizational skills.
  • Dealing with numbers and basic mathematical operations.
  • Understanding basic use of computer (Words, Excel) and operating office equipment.

Job Responsibilities

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

What does the position entail?

This position has three main components:


  • Customer Service: responsible for answering and routing calls, greeting visitors, handling inquiries from prospective customers and clients.
  • Sales: responsible for acquiring new accounts and cross selling within current clients.
  • Administration: responsible for entering data in computer system, preparing reports for management.

Are there any perks?

  • Family oriented environment!
  • On-the-job training.
  • Paid Time Off (PTO)
  • Health Care Insurance Contribution (90% paid by company - employee only up to $400.00)
  • Dental Insurance Contribution (90% paid by company - employee only)
  • Vision Insurance Contribution (90% paid by company - employee only)
  • Retirement - Simple IRA (3% match)

How is the work schedule?

Full Time

Monday through Friday: afternoon shift 3:30 PM to 8:30 PM

Saturday: 8:30 AM to 2:30 PM

Compensation

Entry level position - Compensation to be determined based upon educational background and experience (base salary between $14.00 & $18.00). Benefits apply to full time employees after ninety day trial period.

Where is Gravity located?

Gravity Gymnastics is conveniently located two minutes away from the Florida Turnpike and Red Rd., or five minutes from I-75 and Miramar Parkway.

Reference Requirements

Three Character Reference Forms must be submitted. You must seek your references from:


  • Former or Current Supervisors
  • Teachers / School Administrators / Coaches
  • Clergy
  • Community / Business Leaders
  • People from whom you baby-sit
  • Friends, family *


*Less objective references such as friends or family are considered but may not hold as much weight as more objective sources such as supervisors or teachers.

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